Customer service


We listen to your suggestions and answer your questions.


Your questions answered by categories.

Select a category below and see the answers to the frequently asked questions:

Related to the service

Can I ride a Titsa bus with a child in an unfolded baby seat or twin stroller?

Baby strollers may be unfolded in buses designed to allow the transport of standing passengers, provided that the available dedicated spaces are not occupied by wheelchairs. You must take appropriate security measures to prevent their movement. They shall enter through the rear door, and it is not mandatory to operate the ramp or lift in those buses that have them.

In buses that do not have this space, once on board, fold your stroller and place it in such a way that it does not disturb other users. You could place it by your seat, and carry the children in your arms throughout the trip for safety reasons.

Can I travel with animals?

Travelling with animals is not permitted except for guide dogs for the blind (Royal Decree 763/1979, of 16 March (R.1049). Pets not exceeding 10 kg. weight, carrier not exceeding 60 x 35 x 35 cm are only allowed.

Can I get on the bus with a bicycle?

Folding and non-folding bicycles must travel in the cargo area. In buses without cargo area, only folding bicycles can be placed in wheelchair-accessible places, respecting the priority of wheelchairs, and fasten them up with the available belts. The maximum number of bicycles depends on the fastening system capacity.

Can I transport luggage and suitcases in the bus?

You can only access with packages with maximum dimensions of: 100 x 60 x 25. They must not pose any danger or inconvenience to other passengers.

Which wheelchairs can be used in vehicles?

Chairs not exceeding 750 mm in width or 1300 mm in length are allowed. Additionally, the aggregated weight of the wheelchair and its user may not exceed 300 kg.

These sizes and weight are established in Royal Decree 1544 (Official Spanish Gazette 290 of 12/04/07) on accessibility and non-discrimination in the access to means of transport for people with disabilities, as well as in Regulation 107 annex 8 of the Economic Commission for Europe (ECE) on provisions concerning the approval of vehicles (Official Journal of the European Union of 06/18/15).

On the other hand, users of these chairs/vehicles must be PRM, thus, access will not be allowed if this requirement is not fullfiled, as such users would occupy the area reserved for PRM in the bus.

Related to information finding

Where can I find the routestimetables of TITSA’s bus services?

You can consult routes, timetablesfrequency at our website under Our Services, What route does number… follow? You can download information from the section: Information/Downloads.

Staff will provide you with detailed informationleaflets about our services at bus station information desks.

How can I find out how long it will take my bus to arrive at a specific bus stop?

By sending a text message from your mobile to 7551, inserting TITSA followed by a spacethe bus-stop number in question. In a few seconds, you will receive a message with the times of the buses that pass by that bus stop.

You can also visit our website under What route does number… follow?you can receive this information by going to the bus stop where you want to know the times of bus services.

Related to TITSA’s responsibilities

Who should I approach to file a complaint, claim suggestion?

Complaints books can be found in the offices of traffic managers at all TITSA bus stations. You can state your claims on the complaints form as long as you keep your ticket as proof of travel.

Is TITSA responsible for the loss of users' luggage, personal belongings, etc.?

The supervision of hand luggage shall be the responsibility of the passenger; any damage they may suffer shall be at their own expense, unless it is proved that the transport company is liable since, during a stop, all the occupants have left the vehicle without the driver having immediately closed the access doors.

Titsa's liability for damage to or loss of luggage as a result of accidents shall be limited to €450 per item of luggage in the cargo area, unless higher amounts or more favourable conditions are expressly agreed with the passenger.

Related to the methodconditions of payment

Are bus drivers obliged to provide change for a single ticket if you don’t have the right amount?

€10 is the maximum amount you can give to the driver, who is not obliged to provide change for any amount over this limit for security reasons.

At what age do children begin paying?

Children under four (inclusive) can travel free of charge. They must be accompanied by an adultnot take up a seat.

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